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Privacy policy

Last Updated: 15 November 2025

At Ornaments Co., your privacy matters to us.
 This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect two types of information:

A. Information you provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details
  • Payment details (securely processed by our payment partners)
  • Messages or notes you share with our support team

B. Information collected automatically

  • IP address
  • Device type
  • Browser information
  • Pages viewed
  • Time spent on the site
  • Cookies and tracking pixels

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Send updates, promotions, and personalised offers (only if you opt in)
  • Analyse website traffic and performance

We only use your information for legitimate business purposes.

3. How We Share Your Information

We only share information with trusted partners who help us run our business, such as:

  • Payment processors
  • Shipping and logistics partners
  • Email and marketing service providers
  • Website analytics services (e.g., Google Analytics)

We do not sell your personal information.

These partners only receive the information needed to perform their services and are required to protect your data.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Improve website performance
  • Show personalised ads on platforms like Google and Meta
  • Understand site usage
  • Improve our marketing

You can disable cookies in your browser settings, but certain features may not work properly.

5. Payment Security

All payments are handled through secure, encrypted gateways.
We do not store or have access to your full credit card information.

6. Marketing Preferences

If you choose to subscribe to our emails or SMS, you may receive:

  • Promotions
  • New product updates
  • Special offers
  • Seasonal announcements

You can unsubscribe anytime using the link in any email or by contacting us.

7. Data Retention

We keep your data only as long as needed to:

  • Complete your orders
  • Meet our legal and tax obligations
  • Provide customer support

You may request deletion of your data at any time.

8. Your Rights

Depending on your region (EU, UK, USA, Australia), you have the right to:

  • Access the personal data we hold
  • Request corrections
  • Request deletion
  • Request a copy of your data
  • Opt out of marketing
  • Restrict certain types of data processing

To request any of these rights, contact us at hello@ornamentsco.com.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.
 If we become aware that we have such data, we will remove it promptly.

10. Updates to This Policy

We may update this policy occasionally.
 The updated version will always be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 hello@ornamentsco.com
 📞 +61 2 9057 6447
 📍 23/28 Brickworks Drive, Holroyd NSW 2142, Australia
 🕒 Monday to Friday, 9:00 a.m. – 5:00 p.m. (AEST)

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